Control Center

Think of the PaymentsOS Control Center as a cockpit from where you manage and monitor the payments passing through your account. The Control Center provides a feature-rich user interface through which you can monitor how your payments are performing, configure payment routing rules, manage user access and more.

Dashboard

The dashboard provides an "at-a-glance" real-time view of your payment KPIs, allowing you to analyze the different stages of your payment flow in one place. The dashboard shows for each of the transaction stages (Initiated, Blocked, Voided, Declined, Successful, Refund) the total amount in USD and the total number of transactions, as well as a breakdown of each transaction stage based on provider, currency and payment method. Use the data to identify potential areas for improvement.

Dashboard

Analytics

Analytics allow you to get a deep dive view of your payments data. Data shown includes decline reasons, as well as approval rates by card countries, currencies, payment methods and issuing banks. Compare your providers performances and identify at which metrics a provider accelerates so you can route relevant traffic based on this information and increase your approval rates.

Dashboard

Block, Route and Instant Retry Rules

PaymentsOS allows you to segment and route your payments to the most optimal provider to meet your business needs. You can then leverage the insights derived from the dashboard and analytics data to create and fine-tune business rules that will further optimize your payment flows and ensure better business outcomes.

For instance, if you have reasons for not honoring a payment you can add those as block rules. Block rules prevent unwanted transactions from reaching providers. Once activated, our Decision Engine checks every transaction for a match against the block rules you defined. When our Decision Engine detects a block rule match, the transaction is immediately disabled and prevented from continuing on to the provider. Add your block rules in Business Units > Block Payments. You can block transactions based on currency, amount, card details and more.

Block Rules

For each business unit, you can also define route rules that will allow the PaymentsOS Decision Engine to direct your payments to the most optimal processing destination based on your business needs. To access, choose Business Units > Payments Routing.

Routing

In the event that a provider receiving a transaction request failed to process the payment, you can define instant retry rules that will reroute a payment to another provider. From your Business Units, choose Instant Retry to add your instant retry rules.

Instant Retry

To find transaction information on-the-fly, use Payment Search. Simply enter what you are looking for and get immediate search results.

Search

From within the search results, you can drill down to an individual transaction record for a more granular view. Data shown includes information returned by PaymentsOS, as well as information specific to each provider involved in the payment flow.

Search Details

You can also capture or void a payment, or refund a customer, directly from a payment record.

Refund from Search

Reports

A report is a subset of your payments data, providing granular transaction-level information extracted to a csv file. You can base a report on a template, which defines the filters you want to apply to the data when the report is generated and the columns you want to include in the report. A report definition can be saved as a template, so that your reporting criteria are available the next time you want to generate an identical report.

Create Report Template

To generate a report, simply choose a template, modify the date range if needed and click Generate Report. You will be notified by email when a report is ready for download.

Virtual Terminal

Imagine a virtual 'point of sale', where you can charge customers as if they were standing at an actual cash register. Our Virtual Terminal is just that!

You can use the Virtual Terminal to initiate a payment on behalf of a customer and charge your customer on-the-fly. Similar to a cash register, customers do not have to be registered with you to do a purchase (although you can easily register new customers if you wish). Of course, if you do have a customer's card on file, you can simply use existing card information to complete the transaction.

You must be assigned to the Virtual Cashier user role to have access to the Virtual Terminal. To access the Virtual Terminal, choose Payments > Virtual Terminal.

Virtual Terminal

Note

Some providers to which a payment may be routed require customers to authenticate themselves, or may require that you submit specific information (provider-specific data) for the transaction to go through. In this case, the Virtual Terminal will return a message indicating that the transaction could not be completed. To prevent this from occurring, you can create a route rule that directs payments coming from the Virtual Terminal to a provider that does not require user authentication or provider-specific data. For more information, see Routing Transactions Coming from the Virtual Terminal.

User Management

Invite your teammates to become collaborators in the PaymentsOS Control Center. You can assign different user roles according to each user’s role in your organization and provide access to the relevant business units based on your business structure. Users assigned to the support role, for instance, will be able to search payment records and refund customers.

User Management

Note

PaymentsOS provides a dedicated Personal-data Viewer role. Users to whom this role is assigned can view data that identifies the customer to whom the transaction belongs. This data includes, for instance, the customer’s first name, last name and billing address. For users that have not been assigned this role, personal user data will appear masked in payment search results and they will not be able to include fields holding personal user data in the reports they generate.

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