Balances and Payouts

Your account balance represents the cumulative amount of funds held on your behalf, collected from successful customer transactions. Payouts, in turn, refer to the process of transferring these accumulated funds from your account balance to your designated bank account. With PayU, you can effortlessly monitor your account balance and track your payouts for each provider processing your transactions.

Viewing your Account Balances

Your account balances shows the accumulation of funds for each provider processing your transactions. To access and view your account balances, choose Account > Balances from the PaymentsOS control center left menu.

Account Balances

Notice that the account balances view shows various balance details, including the name of the provider (provider name) through which your funds were accumulated, the name assigned to the configuration holding various balance settings (balance configuration) and the currency in which your funds are held. The funds themselves are comprised of Payable, In Process and Total funds:

  • In Process funds are not yet finalized and therefore are not payable to you just yet.

  • Payable funds refer to successful transactions that have passed their clearing time and are ready to be paid out.

  • Total is the total of payable and in process funds.

Viewing a Breakdown of Balance Transactions

You can easily view all financial operations that make up your balance. To do so, choose View Balance Transactions from the drop-down menu on the right of each balance row. A detailed breakdown of all the balance transactions will then appear.

Account Balances

Note that the operation types that may appear in the Operation Type column are the same as those available in a settlement report. The column names themselves are also the same as the columns that you can include in a settlement report. For more information about settlement reports, see Generating and Scheduling a Settlement Report. For an explanation of all columns and available operation types, see Settlement Report Columns .

Viewing your Payout History

When a transaction is successful (that is, payable), its amount is subsequently added to your PayU account balance. Once payable, these funds are paid out to your personal bank account. To view your payouts' history, go to Account > Balances and choose View payout history from the drop-down menu on the right of each balance row. This will show a breakdown of all funds paid out to you.

Account Balances

Viewing Settlement Summaries

In addition to the payout history, you can also view a settlement summary for each payout. While a payout is the actual transfer of funds to your bank account, a settlement refers to the process of calculating the total amount owed to you, including the transaction amount minus any fees or deductions. The settlement summary will thus show the details of that calculation for each payout. To view a settlement summary, choose View settlement summary from the drop-down menu on the right of a finalized payout.

Downloading Tax Invoices

Tax invoices and settlement summaries are both generated for your payouts. Still, while each payout generates a settlement summary, an invoice is an official financial document. As such, an invoice is produced per the financial regulations of the merchant’s country, affecting when it will be generated.

Tax invoices are financial documents outlining the fees associated with your Payouts and are produced according to your country of operation’s local regulations. You can view and download your invoices via your Account Balances dashboard. Simply choose the View Invoices option for your desired balance.

Understanding Your Rolling Reserve

A Rolling Reserve is a designated amount subtracted temporarily from your payable funds when a payout is executed. A Rolling Reserve aims to ensure that funds are available to cover any unexpected liabilities such as chargebacks or payment disputes. Over time, as the reserve is held, a portion of the funds will be released to you while a new portion is continually added, hence the term “rolling” reserve. The rolling reserve’s amount is calculated as a percentage of your payable funds (generally between 5%-10%) and is reserved for 16 weeks before being paid out to you.

To view your rolling reserve, choose go to Account > Balances and choose View rolling reserve from the drop-down menu on the right of each balance row. This will show the total of reserves held, as well as the expected clearing date of the funds added to the rolling reserve.

Account Balances

Generating Reports

While your account balance allows you to view your payout history and settlement summaries, you may also want to generate reports showing more detailed information about the transactions that were processed and the funds settled to your bank account. There are three types of reports you can generate:

  • Transaction reports: provide a detailed breakdown of the transactions passing through your account. See Transaction Reports for more information.

  • Payout reports: show detailed information about the transactions included in a payout. To generate a payouts reports, first go to Account > Balances and choose View payout history from the drop-down menu on the right of each balance row. Then choose Create a payout report from the drop-down menu on the right of a finalized payout.

  • Settlement reports: show detailed information about the payments settled to your bank account, including additional information such as fees and taxes that were deducted from the transaction. Before you proceed with generating a settlement report, make sure to review our tips when generating a settlement report. Then head right over to the instructions for generating a settlement report.

Tips when generating a settlement report

But before you proceed with generating a settlement report, we have some helpful tips for you:

  • Each payout shown in your payouts history also includes a Batch Reference Number. Funds of multiple transactions are grouped and transferred to your bank account in batches. The Batch Reference Number is a reference number identifying the batch to which the transfer of funds belongs. When generating a settlement report, you can filter the transactions on this Batch Reference number.

  • You can decide to schedule a settlement reports based on multiple parameters, including events. For example, you can generate a settlement report automatically when a payout changes its status to Finalized.

    Reports Based on Events

With those tips in mind, proceed to generate a settlement report.

Last modified June 2, 2023